| Job title |
CUSTOMER SERVICE REPRESENTATIVE |
| JobID |
5653 |
| Created date |
27.10.2008 |
| Nationality |
German |
| Location |
Co. Meath |
| Sector |
Customer Support |
| Job description |
CUSTOMER SERVICE REPRESENTATIVE
Company: Major International
Salary: €30,000 + benefits
Location: Midlands, Ireland
ROLE:
Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
Ensure all product complaints are escalated to the appropriate department.
Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
Process daily invoicing.
Process billing corrections on time and in accordance with the company policy.
Process returns from the customer on time and in accordance with the company policy.
Involvement in special projects as required.
|
| Qualifications |
REQUIREMENTS:
Fluent in English (French or German an advantage).
Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable.
A number of years experience of working in a fast moving customer service environment preferably within a multinational environment.
Excellent communication skills and a professional telephone manner.
SAP SD user level experience desirable.
A self starter / “Can do” approach and attitude.
Ability to work effectively within multi cultural team towards strict deadlines.
Accuracy and attention to detail are paramount.
Flexibility – willingness to help other colleagues to meet deadlines.
Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.
Ability to work well with others in performing a variety of customer service tasks.
|
| Salary |
€30,000 + benefits |
| Start date |
asap |
| Contact |
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
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