TECHNICAL SUPPORT ENGINEER - SWEDISH
Company: Major IT Player
Salary: €30,000 + bonus + relocation package
Location: Dublin
ROLE:
Validating customer entitlements and giving first level technical support
through information gathering, analytical trouble shooting and problem research.
Logging and validating incoming contacts on the call handling system as
required.
Resolving customer issues using the tools and systems available.
Escalating issues, when necessary, while retaining ownership of issue.
Observing strict compliance to licensing, copyright and trademark legislation.
Protects confidential, sensitive information and materials.
Qualifications
REQUIREMENTS:
Native Swedish Speaker and fluent English.
Good problem solving skills.
Good knowledge of Windows 2000/2003.
Experience in Server Technology.
Networking (TCP/IP) skills.
Experience in RAID and Storage Technologies.
Customer care background desirable.
Salary
€30,000 + bonus
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
All Careermoves Consultants speak fluent English, German and French!
