TECHNICAL SUPPORT SPECIALIST – UK
Company: Major IT Player
Salary: €21,000 + benefits + relocation package
Location: Clare
ROLE:
To provide Pre-Sales & Post-Sales customer and technical support (level 1 & 2) on a wide range of storage, wireless, mulitmedia and memory devices.
RESPONSIBILITIES:
Respond to all customers enquires within given timescales, efficiently and effectively.
Troubleshoot and resolve technical queries.
Answer all general enquiries from customers and dealers.
Recognise when a problem or query should be transferred to another department or a more senior member of staff.
Deal with all letters, e.mail, fax correspondence as requested or required.
Enter and retrieve information into local logging system.
Maintain and update customer and internal information.
Research and supply information in order to propose solutions for customers.
Reach targets in respect of customer solutions.
Manage time and workload in order to meet administration requirements of the role.
Create and maintain effective working relationships with colleagues.
Qualifications
REQUIREMENTS:
Knowledge of PC applications – Hardware & Software – particulary storage, wireless, multimedia and memory products.
Fluent English.
Excellent communication skills.
Ability to work on owns initiative and under pressure in order to achieve results and targets.
Post Leaving Certificate Course in IT an advantage.
Salary
€21,000 + benefits + relocation package
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
All Careermoves Consultants speak fluent English, German and French!
