RESERVATION SALES AGENT – GERMAN
Company: International Tourist Organisation
Salary: Very attractive + benefits
Location: Dublin
ROLE:
Receive incoming calls and converting the maximum number of these calls and enquiries into sales.
Sell our client’s products and services where appropriate to ensure that more and more customers are aware of and involved in the company’s loyalty programmes.
Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders.
Contribute to the achievement of team targets by active participation in team briefs and 1-2-1 meetings. Utilise all available tools, including sales script and call companion guide in order to promote their own self development.
Communicate to Team Leaders all relevant customer feedback, particularly in the areas of pricing, products and services, to facilitate on-going improvements in our service and prices and the continuous improvement of the Reservations Centre.
Track all reservations on-request and provide the customer with a timely and efficient response. Making reservations on the phone: making our client profitable by achieving sales/ call targets Working as part of a team, to ensure that all customers receive a high quality service.
Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales.
Giving information on the phone: provide customer service.
Dealing with customer complaints in a professional manner to reinforce a positive image of the company.
Returning customer call (for a special request): confirmation of car availability.
Tutoring new Reservation sales agents to assist in the on-the-job training of new team members.
General administrative tasks as assigned by the Team Leader.
Qualifications
REQUIREMENTS:
Communication skills
Sales skills
Team player
Customer Service skills
Fluent German & English essential
Salary
Very attractive + benefits
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
